Question 1

Is Frontline Ops just software, or do you actually run it for me?

Accepted Answer

We're a hands-on Operations & Growth Partner, not another piece of software to figure out at 9 PM. We build and wire the whole front-office system for you — importing contacts, setting up your pipeline, and turning on the automations that matter most. You keep your existing phone number the whole time.

Question 2

Can I keep my current website and phone number?

Accepted Answer

Yes to both. A Custom SEO Website is included in PRO or available as a +$150/mo add-on on Foundation. And you keep your existing phone number — 24/7 voice coverage works through simple *71 carrier forwarding, so there's no porting or new number to deal with.

Question 3

What are the plans and pricing?

Accepted Answer

Foundation is $300/mo — the organized shop system. Voice Receptionist is $500/mo — adds 24/7 live phone answering and estimate booking. PRO is $1,000/mo — full Operations & Growth Partner with a custom SEO website, Google growth, custom workflows, and a monthly review with Jacob. Verified veteran-owned shops get PRO for $500/mo.

Question 4

Are there any hidden fees for SMS or emails?

Accepted Answer

Your subscription covers the platform. Texts and emails are billed at wholesale usage rates — fractions of a penny per email and roughly a penny per text. Most shops spend well under $20/mo on usage.

Question 5

Do I have to sign a long-term contract?

Accepted Answer

No. Frontline Ops is month-to-month with no setup fee. We earn your business every single month. Cancel anytime, no penalty.

Question 6

How does 24/7 phone coverage work (and do I keep my number)?

Accepted Answer

You keep your existing cell or shop number. Foundation already catches missed calls with instant text-back. Step up to the Voice tier ($500/mo) or PRO ($1,000/mo) and our 24/7 receptionist answers missed calls via simple *71 carrier forwarding, qualifies the job, and books estimates straight to your calendar — no new number required.

Question 7

Do you offer a veteran discount?

Accepted Answer

Yes. Verified veteran-owned shops get Full PRO for $500/mo (50% off $1,000/mo). Guard & Reserve included. We're veteran-owned ourselves and we take care of our own.

Question 8

What trades do you work with?

Accepted Answer

Electricians, HVAC, plumbers, tree & landscape, roofers, concrete and general contractors, painters, excavators, cleaners — any service business that travels to customers or manages crews.

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